UK and Ireland · ombudsman
Financial Ombudsman Service
Published decisions resolving disputes between consumers and financial services firms.
- Publisher
- Financial Ombudsman Service
- Jurisdiction
- UK
- Domain
- financial-ombudsman.org.uk
Why it matters
Shows how a rule is applied in practice to individual complaints, useful alongside the FCA Handbook.
How the gate uses it
When a memo cites an authority published here, the closed-world-url gate confirms the link resolves on financial-ombudsman.org.uk, the match-set gate confirms the case or instrument exists, and the quote-verbatim gate compares the quoted passage against the page as a string. A verdict of verified means all three passed. Needs a check means one did not, and the memo says which.
Agents that lean on it