One form. A person reads it.
Every question about the product, your account, a bill or your data goes through one support form. We answer within one business day, in writing, and we will tell you plainly when the answer is no.
Support
We answer within one business day
Something is not working
Tell us the firm name, the page you were on, what you expected and what happened. A screenshot helps; a run or matter link helps more. Never paste client material into an email — reference the matter and we will look at it inside the product with your permission.
Report a problemBilling, seats and credits
Plan changes, invoices, seat counts, credit top-ups, a charge you do not recognise. Include the firm name and the email of the owner or admin on the account.
Ask about billingYour data
Written confirmation of deletion, a copy of the confidentiality and data statement on letterhead, where your data lives, or a question from your COLP or IT team. We answer these in writing before any call.
Ask about your dataA feature you need
A source we should add, an agent that should exist, a jurisdiction you work in. Tell us what you were trying to do and we will say whether it is coming and when.
Request a feature
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Use Help & Support inside the product. Your message arrives with your firm and plan attached, so we do not have to ask.
Response times are working-day targets, not a contractual SLA. We do not hold ISO 27001, SOC 2 or Cyber Essentials today; the security statement says exactly what we do and do not hold.
Not a customer yet? Twenty minutes instead.
Send one document and one question. We will run both live and you keep the memo.